Customer Service

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Customer Service

Customer Service

Shipping
Privacy & Security
Returns & Replacements
Billings & Payment

Shipping

What are the shipping rates?
Our web site automatically computes and displays shipping charges whenever you place an item in your shopping basket. For each order placed, we charge a flat per order rate. All items will be charged at the per item rate.

Additional Shipping Details

Items are usually shipped within 48 hours after your order is placed.
Please note our warehouses do not ship on weekends and we do not offer Saturday, Sunday or holiday delivery.
Tracking information provided when available, usually within 24 hours of shipment.
For large items, for example, Big Screen TVs

Whats Included?

Please allow for extra delivery time. Delivery to a residence anywhere in the contiguous 48 states within 10 to 15 business days.

Local delivery agent will call and schedule a delivery appointment for Monday-Friday within a 4-hour delivery window.

2-man delivery

You must provide us with a valid bill to and ship to phone number when placing your order, as most carriers will need to schedule the delivery with you.

Shipping Times

Most of our orders are shipped within 24-48 hours. Tracking information is e-mailed within 24 hours of shipment. Most of our orders arrive within 3 - 4 business days. For larger items, Please allow up to 15 business days for your item to arrive.

We do not ship on Saturday, Sunday or holidays. Please allow an additional 24 to 48 hours for weekend orders.

Do you ship internationally?
We can only ship or bill to addresses in the United States. We are currently unable to ship or bill to addresses outside of the U.S. Due to shipper restrictions, we cannot deliver to APOs, FPOs, or U.S. Territories.

Order Tracking

Has my order shipped?

We e-mail tracking numbers on all orders usually within 24 to 48 hours of shipment. Our estimated delivery time is 3 to 10 business days following shipment.

Can I track my order?

We e-mail tracking numbers on all orders usually within 24 hours of shipment. Along with the tracking number, we provide a link to the carriers Web page to assist in your tracking.

My order never arrived?

If you have received a tracking number and your order never arrived in accordance to the shipping carriers estimated delivery date, please contact us here Contact Us and we will assist you in locating your order.

If you have not received a tracking number:
Has it been 15 business days since your order was confirmed?

NO : Please wait the 15 business day period prior to contacting us.
YES : Please contact us here Contact Us

An item is missing from my order?

Most of our products are shipped from a central warehouse. However, there are times that orders contain products that are shipped from multiple warehouses.

If you believe that an item is missing from your shipment:

Please verify that the missing item is identified on the receipt located inside the shipping box. Please note, only items shipped are printed on the packing list and charged on your credit card. If an item in your order is not in stock, we will notify you via email on the backorder and we will NOT charge your credit card for that item.

If you believe that we shipped and charged your credit card and a product is missing, please contact us here Contact Us.

I received a product missing parts

If you have received a product with missing parts, please contact us here Contact Us.

I received the wrong product

If you have received the wrong product, please contact us here Contact Us.

Privacy & Security

We are fully committed to protecting your privacy. We use the information we collect to enhance your shopping experience at our web site. We do not distribute your personal information to outside parties. If you no longer wish to receive any emails or special offers from us, reply to any message we send to you with REMOVE in the subject.

Why do we collect information about you?

In order to process an order, we need to know your name, e-mail address, shipping address, credit card number, and expiration date. This information allows us to process and ship your order, while keeping you up to date of your order status via email.

We may also use the information we collect to notify you about important changes to the Web site, new services, and special offers we think youll be interested in. If you would rather not receive this information, just reply to any email you receive from us with the word REMOVE in the subject.

How do we protect your personal information?

When you place orders or access your account information, we offer our secure server. Secure Sockets Layer (SSL) encrypts all information you enter before it travels over the Internet to us.

What are cookies?

Cookies are of small bits of information that are stored on your computers hard drive, by your browser. No personal information is stored in our cookies. We use them because they allow us to offer you more features and functionality. For example, they enable us to store products in your shopping cart from one visit to another.

Most Web browsers, by default, accept cookies, but you can usually change a setting in your browser to prevent their use. Even if your browser is set to prevent the use of cookies, you can still shop at our web site, place items in your shopping cart, and purchase them.

Will we distribute your personal information to outside parties?

We will not distribute your personal information to other organizations.

Returns & Replacements

We proudly stands behind the quality brand name products that we sell. You may return any unopened merchandise in its original condition within 30* days of receiving your order. We will refund the total sales amount, less a 20% restocking fee and the original shipping charges. The merchandise must also be in new condition, packed in its original manufacturers box and include all original packaging material, original manuals and any accessories that came with the item.

Note: A Return Authorization (RA) is required prior to shipping your package back to us. We will only refund shipping costs and waive the restocking fee if the return is a result of our error. You can contact us here Contact Us.

Any claims for damaged items or discrepancies (for example: missing items in your order) must be submitted to our Customer Service Department within 3 business days after delivery. You must notify Customer Service by either e-mail or telephone. We will not be responsible for, nor issue a refund, if notified after (3) business days.

If the return is the result of our error, we will arrange to have the item picked up via UPS and returned to our warehouse. We will issue a complete refund including the original shipping costs.

Items that are returned more than 30 days after delivery, are in unsellable condition, are missing parts, or returned to us without authorization will be charged an additional restocking fee at our discretion.

If a package is returned to our warehouse undelivered for any reason by our shipping carrier, and you do not wish to have the package reshipped to you, we will refund the total sales amount, less a 20% restocking fee and the original shipping charges.

* - For camcorders, digital cameras, computers and portable audio/video devices, there is a 14-day return policy. All other above conditions apply. No Exchanges

Due to our changing inventory, we cannot accept exchanges. If you have an item that you wish to return for another item, simply return the item to our warehouse for a refund and then visit our website to purchase the new item that you want.

How to Return An item

1. Complete the Return Form- The Return Form needs to be filled out completely and signed before we process your return. Using this form, tell us why you are returning the item in as much detail as possible. Upon receipt of this form, we will issue an RA# for the return.

2. Packing your return- Place the item in its original packaging with all documents, manuals, parts and accessories. Wrap your item carefully in a box with a copy of your order form and return form. Please clearly write your RA # on the outside of your box.

3. Shipping your return- If the reason for your return is not our fault, the buyer bears all shipping costs. We recommend that you ship us your returned item only via UPS or FEDEX to ensure proper tracking of your product.

4. Receipt of your item- We will send you an e-mail to notify you that your return has been processed and your account credited. You should expect a refund in the same form of payment originally used for purchase within 7-14 business days of our receiving your return.

Billing & Payment

What payment methods do you offer?

1. We accept Visa, MasterCard and American Express.

2. Please be sure to provide your exact billing address and telephone number--the address and phone number your credit card company has on file for you. Incorrect information may cause a delay in processing your order.

3. We never bill for credit card service fees.

4. We are currently unable to process any credit cards that are issued or billed outside of the United States.

5. You can be confident that your personal and account information is secure with us. We employ the latest 128-bit encryption technology in all parts of our site that require any personal information. Please read our Security Policy for more information.

When will my credit card be charged?
We will charge your card when you make an order on our website.

How do I use a coupon?
If available, to redeem a coupon, paste or type the coupon code in the "Coupon Code" box located on the checkout page. You will to click the Recalculate button for the coupon to take effect. Some coupons have certain restrictions. Please look at the web page with the coupon for more information.

Some offers are available to new customers only.

A minimum purchase, not including shipping and tax, of the amount of the coupon required.

Coupons can be used with credit card purchases only.

Coupons are not valid with any other coupon, shipping offer or promotion.

Most offers have expiration dates, stated on the web page with the coupon.

I need a copy of my receipt/invoice.

Immediately after submitting your order, we display your invoice/receipt. Please print this invoice/receipt out for your records. In addition, we also e-mail you a copy of your invoice/receipt. If you need a copy of your invoice/receipt, please contact us here Contact Us.